These Terms of Service (the “Agreement”) are a contract between InputToPWeb (“we”, “us”, “our”) and you, the person or business using our services (“you”). “Services” means the web hosting, domain, email and related products we provide, and the website inputtopweb.info. By ordering or using the Services you accept this Agreement and our Privacy Policy. If you do not accept them, do not use the Services.
1. Accounts and eligibility
- You must be at least 18 years old and able to enter a binding contract. If you sign up for a company, you confirm you have authority to bind it.
- You must give accurate, current contact details and keep them up to date. Use an email address that is not hosted on the service you are buying, so we can reach you if it goes down.
- You are responsible for everything done through your account, including by people you give access to. Keep your password private, use a strong one, and tell us right away if you think it has been compromised.
- We may ask for identity or payment verification before approving an order, and may refuse any order, for example if we suspect fraud.
2. Our services
We provide the Services as described on our website and in your order. Features, limits and prices of each plan are shown at the time you order. We may improve, change or discontinue features, and will give reasonable notice when a change materially reduces what you have paid for. Shared hosting accounts may not be used to resell hosting to others. If you want to resell, ask us about a reseller plan.
3. Acceptable use
You may use the Services only for lawful purposes. You must not use them, or let others use them, to:
- host, share or link to illegal content, or content that infringes someone else's copyright, trademark or other rights;
- send spam, run phishing or fraud sites, or distribute malware or other harmful code;
- attack, scan or try to break into other systems or networks without permission;
- run open proxies, mail relays, torrent or file-sharing services, cryptocurrency mining, or anything that puts an unfair load on shared servers;
- host adult, gambling or other regulated content where it is not legal or where the right licences are missing;
- use the Services as general-purpose online storage or a backup location for files unrelated to your websites.
You are responsible for keeping your websites and scripts (such as WordPress, plugins and themes) updated and secure. If your account is hacked or sends abuse, we may suspend it until it is cleaned up.
4. Your content
“Your Content” means the files, databases, emails and other material you store or publish with the Services, including content added by visitors to your websites. You own Your Content and you are fully responsible for it, and for the activities on your websites. You confirm that you have the rights to use it and that it does not break the law or anyone's rights.
You give us permission to store, copy, transmit and display Your Content only as needed to run the Services for you, including making backups. We do not routinely monitor Your Content, but we may remove or disable content or access when we receive a valid complaint, a legal order, or when we reasonably believe this Agreement is being broken.
If you collect personal data from your own website visitors, you are the one responsible for it. You must follow the data-protection laws that apply to you and publish your own privacy policy. We process that data only to provide the Services to you.
5. Billing and payment
- Prepayment. Services are paid in advance for the billing period you choose.
- Renewals. Services renew automatically at the then-current price unless you cancel before the renewal date. We send an invoice and reminder before each renewal through our billing system.
- Taxes. Prices are shown before applicable taxes, such as GST, which are added at checkout where required.
- Late payment. Invoices are due by the date shown. If an invoice stays unpaid for 7 days after the due date, we may suspend the service. Unpaid services may be terminated and data deleted after a reasonable period.
- Price changes. We may change prices for future billing periods. We will tell you at least 30 days before a change affects your next renewal.
- Disputes. If you think an invoice is wrong, contact billing within 60 days of the charge. Please contact us before starting a chargeback, so we can fix it quickly.
- Fraud. Using stolen or unauthorised payment methods is a serious breach. We may cancel the service and report it to the authorities.
- Promotions. Discount codes and offers apply to the first billing period only, unless they state otherwise, and may not be combined or reused.
6. Money-back guarantee and refunds
If you are not happy with your first hosting plan, you can cancel within 3 days of your first purchase and ask for a full refund of the hosting fee you paid.
- It applies to first-time customers and one hosting account only. It does not apply to renewals or additional accounts.
- It does not cover domain registrations or transfers, SSL certificates, licences, custom setup or development work, and other add-ons, because these costs are paid to third parties and cannot be recovered.
- Request the refund by opening a billing ticket or emailing billing@inputtopweb.info within the 3-day period. Approved refunds go back to the original payment method.
- The guarantee does not apply if the account was suspended or terminated for breaking this Agreement.
Outside the guarantee period, fees are non-refundable. You can cancel at any time from your client area, and your service stays active until the end of the period you paid for. Cancelling stops future renewals. Please back up your data first, because files, databases and email are deleted after the service ends.
7. Domain names
When you register or transfer a domain through us, the rules of the relevant registry and ICANN also apply, and you must give accurate registrant details. You are the registrant, and you are responsible for renewing your domain. We may send renewal reminders as a courtesy but are not liable for a domain that expires because a reminder was missed or your contact details were out of date. Domain renewals are processed ahead of the expiry date, so cancel a domain at least 30 days before it renews. Domain fees are non-refundable once registered or renewed.
8. Resource usage
Shared hosting means many customers share one server. Your account must stay within the plan limits and must not slow down other customers, for example through very high CPU or memory use, excessive numbers of files or database tables, or heavy background processes. If your usage is a problem, we will contact you and ask you to fix it or move to a larger plan. If it is serious or continues, we may limit or suspend the account to protect other customers.
9. Uptime target
We aim for 99.9% monthly uptime of the servers that host your account. This target does not include planned maintenance, problems caused by you or your software, attacks, or events outside our control, such as network failures at upstream providers. If we miss the target in a month, you may request a service credit within 30 days after the end of that month by contacting billing. Credits are the only remedy for downtime, are applied to future invoices, and are granted at our reasonable discretion based on our own server records.
10. Backups and migrations
We run regular server backups as a courtesy to help us recover from failures. They are not guaranteed, may be changed or stopped, and are not a replacement for your own backups. You are responsible for keeping your own copies of your files, databases and email, and you use the Services at your own risk regarding data loss.
If your plan includes free migration, we will make a reasonable effort to move your website to us. Some platforms use formats we cannot import, so we cannot guarantee a particular result or timeline. Keep a full backup of your website before any move. We are not liable for data lost during a transfer.
11. Suspension and termination
We may suspend or terminate the Services, with or without notice depending on the severity, if you do not pay, you break this Agreement, your account threatens the security or stability of our systems, or we are required to by law. In urgent cases, such as active malware or abuse, we may act first and explain afterwards. If we terminate because you broke this Agreement, we do not have to refund prepaid fees. After termination, Your Content may be permanently deleted.
You may stop using the Services at any time, as described in the refunds section. Parts of this Agreement that by their nature should continue, such as payment obligations, liability, and indemnity, survive termination.
12. Third-party services
Some products, such as domains, SSL certificates, software licences and payment services, are provided by third parties and may be subject to their own terms. We are not responsible for third-party products or websites, and you use them at your own risk. Our website may link to other websites that we do not control.
13. Ownership
We and our licensors own the website, its design, our branding and the software we use to provide the Services. You receive a limited right to use them as part of the Services for as long as you are a customer. You may not copy, resell, reverse engineer or misuse them, except as the law allows.
14. Warranty and liability
The Services are provided “as is” and “as available”. We do not promise that they will be uninterrupted, error-free or completely secure, and to the extent the law allows we exclude all implied warranties.
To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost business, loss of data or loss of goodwill. Our total liability for any claim relating to the Services is limited to the amount you paid us for the Services in the 3 months before the event that caused the claim. Nothing in this Agreement limits liability that cannot be limited by law.
15. Indemnification
You agree to defend and compensate us, our staff and partners for claims, losses and reasonable costs, including legal fees, that arise from Your Content, your use of the Services, or your breach of this Agreement or the law.
16. Governing law
This Agreement is governed by the laws of India. We will try to resolve any dispute informally first, so please contact us before taking any formal step. If it cannot be resolved, the courts at U.S. Constitution and federal law have exclusive jurisdiction, unless the law gives you the right to bring a claim somewhere else.
17. Changes to these terms
We may update this Agreement from time to time. The date at the top of the page shows the latest version. For significant changes we will notify you by email or in your client area at least 30 days before they apply to your account. If you keep using the Services after that, you accept the updated terms. If you disagree, you may cancel before the changes start.
18. General terms
- Entire agreement. This Agreement, with the documents it refers to, is the whole agreement between you and us about the Services.
- Severability. If part of this Agreement is found unenforceable, the rest remains in effect.
- No waiver. If we do not enforce a right straight away, we do not give it up.
- Assignment. You may not transfer this Agreement without our written consent. We may transfer it as part of a business sale or reorganisation.
- Events beyond control. Neither of us is liable for delays caused by events outside our reasonable control, such as power or network failures, natural disasters or government action. This does not excuse payment obligations.
- Independent parties. We are independent contractors. Nothing here makes us partners, agents or employer and employee.
- Notices. We may send notices to the email address on your account or post them in your client area.
- Law enforcement. We may disclose information when required by law or valid legal process, as explained in our Privacy Policy.
19. Contacting us
Questions about these terms? Email support@inputtopweb.info or use our contact page.
613 Hope Rd
Eatontown, NJ 07724
United States
+1 732-542-1836